Orders & Payments

• Can I cancel my order after confirmation?
  No, cancellations are not allowed once confirmed. Store credit may be issued at our discretion if production hasn't begun.

• Do I have to pay in full upfront?
  Orders below SGD 2,000 require full payment. Orders above SGD 2,000 may pay a 50% deposit with the balance before delivery.

Delivery & Storage

• When will my order be delivered?
  Delivery is coordinated in advance. Timelines are estimated and vary by supplier/product.

• What if I miss my delivery?
  A SGD 150 re-delivery fee applies. Your invoice must be paid in full within 14 days of our first delivery attempt.

• How long can you store my items?
  Indent items: 4 weeks free storage.
  Ex-stock items: 12 weeks free. After that, storage fees apply.

Returns & Inspection

• Can I return an item?
  Returns are only accepted for faulty items reported at the point of delivery.

• What if my item arrives damaged?
  Report any damage immediately and in writing. We are not liable for damage reported later.

Ownership & Responsibility

• Who owns the product before delivery?
  Royal retains ownership until full payment is made and delivery is completed.

• What if I arrange my own transport?
  Responsibility transfers to you upon pickup from our warehouse.